Frequently Asked Questions

ORDERING/BUYING

How do I order/make a payment online?

Ordering online is quick, easy and secure, 24 hours a day, 7 days a week, so you can shop exactly when it suits you. Browse through our collection of slippers to select the ones you like. Select the size you want. To know how to measure your shoe have a look below







Now click on the to go to the next page. You will be redirected to the shopping (paypal) cart page. This will show you the products that are in your cart. You will now be taken to the login page, if you have an account already, just sign in if don't you just need to fill in billing details to pay buy your credit card. After that you will be taken to the confirmation page where you need to click on to confirm the order. You will then be notified via e-mail of your purchase. The shipping cost is automatically calculated upon checkout. - click here to check the shipping costs with no hidden extras

How secure is PayPal?

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

When is my payment taken?

Your payment is taken when you process your order using our payment provider PayPal. PayPal is totally secure and is used by literally millions of people each day to make payments.

Which credit/debit cards do you accept?

We accept all major cards including the following ones: VISA, VISA Elektron, Mastercard, Amex, Maestro, Switch, Solo, Delta.

I don't like giving credit card details over the Internet, can I pay for my order any other way than online?

Of course you can. We accept payment via cheque or postal order. However, PayPal is totally secure and you need not worry at all about inputting your credit card details.


DELIVERY AND RETURNS

When can I expect my order?

All in stock items will usually be dispatched within 24 hours and delivered usually within 3-7 working days of your order being placed. During busy periods dispatch can be delayed due to the volume of orders received.

How much do you charge for packing and delivery?

Click here

I want to return/exchange goods. How do I go about this?

Then you are more than welcome to send them back as long as they have not been worn of course within 14 days of purchase. Please contact us before to get our acceptance.

What are your terms and conditions? To view a full copy of our Terms and Conditions, click here. If you have got more questions please ask. Our e-mail address is: